Phoenix, KwaZulu-Natal — A routine e-hailing trip turned into a traumatic ordeal for a local driver, igniting renewed concern over safety and accountability within the rapidly growing industry.
The driver, whose identity has been withheld for safety reasons, reported that the incident began as a standard trip booked through a popular e-hailing platform. After completing the journey, the fare increased slightly due to waiting time—an automatic adjustment generated by the app.
Upon arrival at the destination, the situation reportedly took a troubling turn. The passenger allegedly refused to pay the updated fare. According to the driver, he had already entered the property to complete the drop-off when the passenger locked the gate, effectively preventing him from leaving, and summoned a private security company.
Fearing for his safety, the driver activated the platform’s emergency SOS feature, which alerted company security personnel. However, what followed has sparked outrage.
The driver claims that when both security teams arrived, members of the private security company assaulted him—despite him presenting clear evidence of the completed trip and fare details on his phone. The alleged assault reportedly occurred in the presence of representatives from the e-hailing company’s security unit.
Shaken and distressed, the driver sought immediate assistance from nearby patrolling officers. He was reportedly advised to open a case at Phoenix Police Station.
The incident has since drawn the attention of key transport stakeholders, including the KwaZulu-Natal Department of Transport, who are now calling for calm while urging a thorough investigation. Media outlets such as Ukhozi FM and Gagasi FM have amplified calls for unity among drivers.
Industry leaders and driver associations are encouraging others who may have experienced similar incidents to come forward, as pressure mounts for stronger protections and clearer protocols when disputes arise between drivers, passengers, and private security personnel.
As tensions rise, a rallying cry is emerging among drivers across the province: justice must be served, and safety can no longer be optional.
Email: motshwari@onenews.co.za
